AI Chatbot Development for Retail & E-commerce

An AI retail bot is a virtual sales and support assistant that talks to your customers in the channels they already use — Telegram, Instagram, Viber, WhatsApp, or a widget on your website. It answers instantly, around the clock, and takes routine work off your support team.

Product discovery. The bot helps customers find the right product: it asks clarifying questions, searches your catalog, compares options, and suggests alternatives when something is out of stock. Connected to your product feed, it always shows current prices and availability.

Order tracking. After the purchase, the bot keeps customers informed without a single support ticket: order confirmation, payment status, delivery updates from your logistics providers, and pickup reminders — all inside the chat.

Cart recovery. When a customer leaves without paying, the bot follows up in the messenger: a gentle reminder, answers to the questions that stopped the purchase, or a time-limited offer. Recovered carts are among the highest-ROI automations in e-commerce.

Support automation. Returns and exchanges, loyalty balance, FAQs, store locations, receipts — the bot resolves typical requests on its own and hands the conversation to a human agent when a case needs one, with the full context attached.

We integrate the bot with your CRM, payment systems, delivery providers, and internal knowledge bases. AI lets it hold natural conversations, adapt to how real customers phrase things, and log every interaction for analytics.

The result: faster responses, a lighter support load, and a sales channel that works 24/7. We build each bot around your processes — from a single-store assistant to a bot serving dozens of locations and thousands of SKUs.