AI ChatBot + CRM for Auto Service — CloudWheels
An AI assistant integrated into a CRM system to boost customer retention, send smart reminders, and automate marketing. Helped increase upsells x4 and improved client loyalty.
- AI assistant inside CRM
- x4 upsell growth
- Predictive service reminders
About case
The assistant sends automated reminders about upcoming maintenance, provides real-time roadside assistance, and generates AI-driven marketing emails based on customer segmentation. The solution helped the business maintain regular client interaction, build trust, and significantly increase repeat visits and upsells—resulting in x4 growth in post-service sales. Go to the project
Tasks we have completed
- Integrated AI assistant directly into an existing CRM system.
- Automated service reminders based on vehicle data and maintenance cycles.
- Enabled real-time support for emergencies via chatbot.
- Generated personalized markenting campaigns using AI content generation.
- Implemented audience segmentation for smarter marketing.
- Increased upsells and customer retention through proactive communication.
Technologies we work with *
Frontend:
JavaScript
TypeScript
SASS
CSS
HTML
TanStack
Redux
Tailwind
Next.js
React
Backend:
Celery
Flask
aiohttp
SQLAlchemy
Python
FastAPI
Django
DB:
MySQL
Kafka
RabbitMQ
MongoDB
Redis
PostgreSQL
AI:
LlamaIndex
Qdrant
ChromaDB
Embed chain
Copilot
Gemini
ElevenLabs
Mistal
OpenCV
OpenAI
LangChain
Keras
TensorFlow
Chatbot:
Web
Instagram
Messenger
WhatsApp
Viber
Telegram
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