Automated customer care in messengers — your bot knows what was ordered, where it is, and when it arrives.

We build smart retail assistants that answer customer questions, connect to your CRM, and run 24/7.

About the Service

An AI retail bot is a virtual assistant that automatically handles customer requests: order status, delivery info, payments, product availability, returns, loyalty details.

We integrate the bot with your CRM, delivery providers, payment systems, and internal knowledge bases. AI enables natural conversations, adjusts to phrasing, helps with selection, and logs support cases when needed.

Available in Telegram, Instagram, Viber, WhatsApp, or as a widget on your website. Can operate fully autonomously or escalate to human support when required.

What is included in the service?

Technical requirements alignment

We work with the client's technical requirements, but can also help draft the technical specification and choose the optimal architecture if needed.

Chatbot development

Project logic development, according to the terms of reference, integration of an admin panel and third-party systems.

Website testing and project delivery

Unit and manual testing, checklist report if needed. Client review, adjustments, and finalization of the initial version.

Project support

May include monitoring the system’s stability. Additional improvements can also be implemented under either a fixed-price or time-and-materials model.

With us, you get not just development, but a reliable technology partner ensuring your business success.

Our Cases

All

ChatBot for Premium Vaping Market

A powerful Telegram chatbot that helps users browse products, place orders, and manage loyalty programs. Generated over $5M in income and serves 50,000+ customers.

Maslotom — AI Assistant That Took Customer Support to the Next Level

A smart AI assistant that answers product questions and manages orders — reducing manual workload by 80% and delivering instant, high-quality support.

Brands we work with

Our Reviews

The MomentumSquads team has been helping the National Information Bureau for several months to ensure the operation of bots for collecting data on missing persons, prisoners of war, and those illegally deported to the Russian Federation. In the most difficult time at the beginning of the war, the team responded and on a volunteer basis created technological solutions for the work of the state agency. In addition to dedication to the idea, ethical communication, the team professionally approaches the tasks, constantly improves the product, and shows initiative in the development of technological solutions. We are grateful to the team for their support and hope to continue cooperating.

Oleksandr Smirnov

Director of the Ukrainian National Center for Peacebuilding and National Information Bureau

Very happy to cooperate with MomentumBots and create great products together! Grateful for the prompt work and the team's attitude towards customers. We always receive a quick response to our requests, advice on how to better communicate with our audience through the chatbot. Thank you for your cooperation and wish you success in achieving the ambitious goals of the company!

Sofia

Employer Brand Specialist in Genesis

I recommend Anton's team to everyone who asks me about bot development. I was impressed by the speed, and at the same time, everything works clearly.

Anna Denysenko

Curator LUN Misto

If you want 100% engagement, involvement in the project, a desire to make not just a job, but a product: strong, working, necessary. Contact Momentum Squads. Product support is a dream, everything is clear and understandable.