Maslotom — AI Assistant That Took Customer Support to the Next Level

Sales Chatbots
Customer Support Chatbots
AI Chatbots
AI Retail Bots
AI Support

About case

Maslotom’s AI assistant completely changed the way customer support works. It answers questions about products, shows current promotions, and even helps users manage their orders — including cancellations, status updates, and delivery info.

Behind the scenes, it’s integrated with a live knowledge base and order system, so every answer is accurate and up-to-date. Most users don’t realize it’s a bot — they just get help fast. As a result, the support team now spends time on what really matters, while AI handles 80% of incoming requests automatically. Go to the project

tasks, we have completed

Delivered AI assistant that handles support 24/7
Consults users on products and active promotions
Automates order actions: check status, cancel, update
Reduces manual support load by 80%
Elevates customer experience with fast, friendly replies

Technologies we work with *

Frontend:

JavaScript

TypeScript

SASS

CSS

HTML

TanStack

Redux

Tailwind

Next.js

React

Backend:

Celery

Flask

aiohttp

SQLAlchemy

Python

FastAPI

Django

DB:

MySQL

Kafka

RabbitMQ

MongoDB

Redis

PostgreSQL

AI:

LlamaIndex

Qdrant

ChromaDB

Embed chain

Copilot

Gemini

ElevenLabs

Mistal

OpenCV

OpenAI

LangChain

Keras

TensorFlow

Chatbot:

Web

Instagram

Messenger

Viber

We explore new technologies every day, so some of them might not have made it to this list yet.

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