Chatbot Platform for Automotive Dealers
A scalable chatbot solution for Hyundai, Škoda, Suzuki, and other automotive dealers that automates sales, service, and customer support within a single integrated ecosystem.
- Automotive
- Chatbot Platform
- CRM Integration
About case
We developed a scalable chatbot platform for automotive dealers, initially launched for Hyundai, Škoda, and Suzuki dealer networks and designed to be easily adapted for other brands and dealer groups. The solution covers the full customer journey: from browsing the current model lineup and booking a test drive to supporting the car purchase process and post-sale service interactions.
The platform enables dealers to offer not only vehicles, but also additional financial and service products, including financing, insurance, and other related services. For car owners, it provides convenient digital flows for service booking, vehicle upgrades, warranty requests, and other customer-focused features.
A dedicated functionality block allows users to manage their own vehicle fleet, while dealers can promote services, products, and marketing offers through personalized communication. A key part of the project was deep integration with the client’s internal systems, including dealership stores, CRM, and service platforms, ensuring up-to-date data and a seamless customer experience. Go to the project
The platform enables dealers to offer not only vehicles, but also additional financial and service products, including financing, insurance, and other related services. For car owners, it provides convenient digital flows for service booking, vehicle upgrades, warranty requests, and other customer-focused features.
A dedicated functionality block allows users to manage their own vehicle fleet, while dealers can promote services, products, and marketing offers through personalized communication. A key part of the project was deep integration with the client’s internal systems, including dealership stores, CRM, and service platforms, ensuring up-to-date data and a seamless customer experience. Go to the project
Tasks we have completed
- Automated 24/7 lead engagement with instant CRM synchronization prevents prospect drop-off throughout the sales funnel.
- Direct workshop booking via real-time integration with dealer DMS schedules significantly reduces operational load on staff.
- Intelligent algorithms automatically offer financing, insurance, and accessories to maximize revenue per customer journey.
- A personalized digital garage for vehicle management ensures consistent customer retention for maintenance and warranty services.
- Flexible modular architecture enables rapid scaling across multiple car brands without the need for additional core development.
Technologies we work with *
Frontend:
JavaScript
TypeScript
SASS
CSS
HTML
TanStack
Redux
Tailwind
Next.js
React
Backend:
Celery
Flask
aiohttp
SQLAlchemy
Python
FastAPI
Django
DB:
MySQL
Kafka
RabbitMQ
MongoDB
Redis
PostgreSQL
AI:
LlamaIndex
Qdrant
ChromaDB
Embed chain
Copilot
Gemini
ElevenLabs
Mistal
OpenCV
OpenAI
LangChain
Keras
TensorFlow
Chatbot:
Web
Instagram
Messenger
WhatsApp
Viber
Telegram
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