Nasha Rukavychka — Loyalty & Info Assistant for Retail Chain

Multifunctional assistant for retail customers: loyalty card, price scanner, store info, promos, vacancies, and referral rewards — all in one chat.

Loyalty Systems

About case

We created a chatbot for “Nasha Rukavychka” — a Ukrainian retail chain — to enhance customer experience and reduce friction at every step. The bot gives users quick access to their bonus card, lets them scan product barcodes for price info, browse active promotions, find nearby stores, and even explore job opportunities or refer friends.

The admin panel (shared with other loyalty cases) allows full control over cashback percentages, targeted broadcasts, referral logic, and integration with CRM and POS systems like Poster. Go to the project

Tasks we have completed

Implemented loyalty card access and balance check
Built barcode scanner for instant price lookup
Added store finder, promotions, and job listings
Launched referral system for friend invitations
Reused admin panel for cashback, CRM sync, and analytics
Delivered a mobile-first, easy-to-use assistant for shoppers

Technologies we work with *

Frontend:

JavaScript

TypeScript

SASS

CSS

HTML

TanStack

Redux

Tailwind

Next.js

React

Backend:

Celery

Flask

aiohttp

SQLAlchemy

Python

FastAPI

Django

DB:

MySQL

Kafka

RabbitMQ

MongoDB

Redis

PostgreSQL

AI:

LlamaIndex

Qdrant

ChromaDB

Embed chain

Copilot

Gemini

ElevenLabs

Mistal

OpenCV

OpenAI

LangChain

Keras

TensorFlow

Chatbot:

Web

Instagram

Messenger

Viber

* We explore new technologies every day, but they might not be included in this list

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