AI ChatBot + CRM for Auto Service — CloudWheels
An AI assistant integrated into a CRM system to boost customer retention, send smart reminders, and automate marketing. Helped increase upsells x4 and improved client loyalty.
About case
Our client, a top-tier auto service provider, faced a surprising challenge—their repairs were so reliable that customers didn’t return often. To address this, we developed and integrated an AI chatbot directly into their CRM system to enhance customer retention and streamline communication.
The assistant sends automated reminders about upcoming maintenance, provides real-time roadside assistance, and generates AI-driven marketing emails based on customer segmentation. The solution helped the business maintain regular client interaction, build trust, and significantly increase repeat visits and upsells—resulting in x4 growth in post-service sales. Go to the project
The assistant sends automated reminders about upcoming maintenance, provides real-time roadside assistance, and generates AI-driven marketing emails based on customer segmentation. The solution helped the business maintain regular client interaction, build trust, and significantly increase repeat visits and upsells—resulting in x4 growth in post-service sales. Go to the project
Tasks we have completed
- Integrated AI assistant directly into an existing CRM system.
- Automated service reminders based on vehicle data and maintenance cycles.
- Enabled real-time support for emergencies via chatbot.
- Generated personalized markenting campaigns using AI content generation.
- Implemented audience segmentation for smarter marketing.
- Increased upsells and customer retention through proactive communication.
Technologies we work with *
Frontend:
JavaScript
TypeScript
SASS
CSS
HTML
TanStack
Redux
Tailwind
Next.js
React
Backend:
Celery
Flask
aiohttp
SQLAlchemy
Python
FastAPI
Django
DB:
MySQL
Kafka
RabbitMQ
MongoDB
Redis
PostgreSQL
AI:
LlamaIndex
Qdrant
ChromaDB
Embed chain
Copilot
Gemini
ElevenLabs
Mistal
OpenCV
OpenAI
LangChain
Keras
TensorFlow
Chatbot:
Web
Instagram
Messenger
WhatsApp
Viber
Telegram
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